Robotic Process Automation: Digital Panacea, or “Sticking Plaster Solution”?

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The benefits of RPA (Robotic Process Automation) have been widely touted. And the sector grew 63.1 percent in 2018 to $846 million, making it the fastest-growing segment of the global enterprise software market, according to the consultancy.

RPA involves the automation of mundane manual tasks that generally entail the input, collation and processing of data. The biggest adopters are banks, insurance companies, telcos and utility companies. These organisations, Gartner notes, traditionally have many legacy systems and choose RPA solutions to ensure integration functionality.

RPA typically replaces human labour previously used to conduct rule-based processes which

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