For a CIO, enterprise communications need to deliver business value as well as cost efficiency. Employees need to be able to connect to services and collaborate with each other with ease, improving performance and productivity but, at the same time, the CIO requires visibility and predictability of cost.
Meanwhile, CIOs at B2C enterprises also need to ensure the business is delivering a great communications and engagement experience to customers.
Take a global bank. Here, the CIO needs to ensure that the bank’s employees are always