Hotel Chains Scrambling to Re-Jig Applications after CMA Action

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The Competition and Markets Authority (CMA) says it has secured sweeping changes to how online hotel booking websites display information, but demands by the regulator have left some major chains scrambling to restructure their front-end applications.

The move follows enforcement action in February by the competition watchdog against Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago, over misleading practices that gave customers false impressions of discount or room popularity.

The move forces hotel booking sites to acknowledge when they are being paid by hotels to rank rooms/destinations higher in their listings. They must now note the extent to which this rank is

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